Refund policy

The rule behind all of this: you pay for a placement that actually ran. If it did not run, you get your money back.

Full refund, automatically

• The creator declines your booking.
• The creator does not respond within 24 hours.
• The creator accepts but never publishes the post.
• The creator accepts a pinned booking and never pins it.
• We cancel the booking ourselves.

A refund returns the post price in full. The $1.50 booking fee is not refunded: it pays for taking the payment and moving the money, and both of those happened whether or not the placement did. It is the only part you do not get back, it is shown before you pay, and it is the same $1.50 whatever the post cost.

Refunds go back to the card you paid with. Stripe usually takes 5 to 10 working days to show it.

Interrupted placements

If the post is deleted, or a pinned post stops being pinned, during your 7 days, we notify the creator and give them 2 hours to put it right. If they do, the time you lost is added onto the end of your booking, so you still get the full 7 days. If they do not, we review the booking and refund you in proportion to what was not delivered.

No refund

• The placement ran for the full period. Performance is not a refund reason: we sell the position, not results.
• You changed your mind after the post was published. The creator has already done the work and cannot unpublish it without penalty.

Disputes

If something has gone wrong, email hello@adspals.com with your booking reference before raising a chargeback. We keep a timestamped record of every publication and pin check, so most questions are answerable in minutes.